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Technical Support

Search or navigate to the product page for the main instrument or product.
You will find product information such as user manuals, maintenance instructions and troubleshooting.

Do you have questions about the installation or the operation of your system or software?

Contact our friendly and competent Customer Support!

Phone : +49 30 809727-111

Fax : +49 30 8015010

Email* : support@knauer.net

Ms. Mr.

Service request form / Decontamination report

You agreed with our Customer Support to send your instrument to KNAUER?
Please fill out the service request form including decontamination report.

Please note: The built-in PDF viewer of some browsers (e.g. Chrome) does not allow the editing of forms. In order to fill in the form on your computer, please right-click on the blue document button and choose “Save target as…”.

Once the document is saved, it can be filled in with a pdf-viewer like PDF-XChange or Acrobat Reader. Please print out the completed document, sign it and enclude it with your shipment.

Service request form and decontamination report (0.7 mb )

TeamViewer

TeamViewer is an easy computer software for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.
Get the TeamViewer Client and schedule a remote support session with our Technical Support.

Download Team Viewer

How to find us

KNAUER
Wissenschaftliche Geräte GmbH
Hegauer Weg 38
14163 Berlin

+49 30 809727-0
+49 30 8015010 (Fax)
info@knauer.net

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How can we help you?

Do you have questions about the installation or the operation of your system or software?

TeamViewer

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