I have a not-working device. How can I get the support I need?

If you have an affected device, please contact first the KNAUER customer support (support@knauer.net). We will analyse your inquiry and, if needed, provide you an RMA number to let you send the device to us for repair. Please provide the serial number of the device already in your first email together with a short description of the failure. You can always find it on the back of the device.

We separate molecules and unite people.

Based in Berlin, KNAUER is a medium-sized company that has been serving the sciences since 1962. We are a developer and manufacturer of scientific instruments of superior quality for liquid chromatography (LC), liquid dosing and other laboratory tasks. The product range includes systems, engineering solutions and components for:

Analytical HPLC / UHPLC
Preparative HPLC
Fast protein liquid chromatography (FPLC)
Multi-column Chromatography / SMB
High-pressure dosing solutions
Lipid nanoparticle (LNP) production and research

We are an established partner in science. Today and in the future.​​​​​​

Do you need more information?

Please contact us!

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